Difficult Conversations. How To Discuss What Matters Most

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

SPECIFICATIONS:

Author:Bruce Patton, Douglas Stone, Sheila Heen - Брюс Паттон, Дуглас Стоун, Шейла Хин

Publisher:Penguin

Language:English

Publication Date:2000

Number of pages:272 pst

Format:Paperback

Width:129 mm / 5,1'

Height:198 mm / 7,8'

Weight:190 g

ISBN:9780140277821