Remarkable Service

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new 'Scripts for Service Scenarios' throughout to help servers practice real-world scenarios. 

SPECIFICATIONS:

Author:Culinary Institute of America (CIA) - Кулинарный институт Америки (CIA)

Publisher:John Wiley and Sons Ltd

Language:English

Publication Date:2014

Number of pages:304 pst

Format:Paperback

Width:188 mm / 7,4'

Height:229 mm / 9'

Weight:590 g

ISBN:9781118116876