Career Paths. Call Centers. Teacher's Guide

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Included Features:

• A variety of realistic reading passages
• Career-specific dialogues
• 45 reading and listening comprehension checks
• Over 400 vocabulary terms and phrases
• Guided speaking and writing exercises
• Complete glossary of terms and phrases

SPECIFICATIONS:

Author:Virginia Evans, Jenny Dooley, Sarah Miranda - Вирджиния Эванс, Дженни Дули, Сара Миранда

Publisher:Express Publishing

Language:English

Publication Date:2016

Number of pages:128 pst

Format:Paperback

Width:210 mm / 8,3'

Height:277 mm / 10,9'

Weight:680 g

ISBN:9781471552038