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Career Paths. Call Centers. Student's Book (With Digibooks App)

Career Paths. Call Centers. Student's Book (With Digibooks App)

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Quantity

Author

Virginia Evans, Jenny Dooley, Sarah Miranda / Вирджиния Эванс, Дженни Дули, Сара Миранда

Dimension

210x290mm (8,3'x11,4')

ISBN

9781471512155

Format

Paperback

Language

English

Page Count

120

Publisher

Express Publishing

Year of book publication

2013

Career Paths. Call Centers. Student's Book (With Digibooks App)

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Included Features:

  • A variety of realistic reading passages
  • Career-specific dialogues
  • 45 reading and listening comprehension checks
  • Over 400 vocabulary terms and phrases
  • Guided speaking and writing exercises
  • Complete glossary of terms and phrases

SPECIFICATIONS:

Author:Virginia Evans, Jenny Dooley, Sarah Miranda - Вирджиния Эванс, Дженни Дули, Сара Миранда

Publisher:Express Publishing

Language:English

Publication Date:2013

Number of pages:120 pst

Format:Paperback

Width:210 mm / 8,3'

Height:290 mm / 11,4'

Weight:370 g

Illustrations:Colored

ISBN:9781471512155

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